Presentation – Relationships in the Workplace: Managing Conflicts, Difficult Conversations and Situations
Presenter: Rhonda Scharf, Certified Speaking Professional, On the Right Track Training and Consulting.
Having difficult conversations isn’t fun for anyone. Telling someone that things need to change or bringing forward a difference of opinion between colleagues, makes people feel anxious and uncomfortable. Yet our roles demand that we be effective, build trust and respect, know how to manage conflicts and are willing to have those difficult conversations.
- Tips on handling difficult conversations and handling emotions, your own and the other person’s.
- Identify what is behind the tension – is it task based or personal? And tips on how to handle each type.
- Understanding management expectations and what is workplace harassment
- Plan for working through the bumps in the road and continue on a professional and respectful relationship in the future.
Become a conscious communicator to build better work relationships.